We are committed to the health and well-being of our partners and customers. Due to the COVID-19, We are unable to accept returns at this moment.
Return and Refund
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. Due to the nature of our products, certain types of items cannot be returned, like perishable goods (such as food, flowers, powders or capsules). Unfortunately, we cannot accept returns on sale items or gift cards.
To be eligible for a return, your item must be in the same condition that you received it, unopened and undamaged, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@OneRoot.store
. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@OneRoot.Store
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.