FAQs

1. Which company are the packages shipped through?
We ship domestic packages with tracking through USPS, United States Postal Services or UPS. We do not ship internationally at this time.


2. What is the shipping process?
Please allow 1-2 business days of processing for your order before it shipped. Orders on weekends will start processing on the next business day.


3. How long does shipping take?
Domestic shipping takes approximately 2-7 business days.


4. What do I do if a product is sold out?
Unfortunately, we do not have specific restock dates.


5. Where can I buy your products?
We only sell products at OneRoot.store. We do not have a storefront location where products are sold.


6. Can I add products on to my order once it is completed?
Unfortunately, we are not able to add products to the order once it is completed.


7. What is the best way to contact you?
The best way to contact us is via email to Sales@OneRoot.Store or DM @OneRootStore


8. Where is our Sea Moss sourced from?
Sustainably sourced from Kingston, Jamaica


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